Buyers can open support tickets directly from your storefront. You manage every conversation from your dashboard — with email and Telegram notifications, thread-based replies, and a clean resolve workflow.
No need for any of these:
Handle every support interaction without leaving ZyroSell — no third-party tools, no forwarding, no extra subscriptions.
Buyers submit support requests directly from your public storefront page — no external links, no email forwarding. Everything stays in one place.
Each ticket is a threaded conversation. You reply, the buyer replies — all in context. No scattered emails or lost messages.
Get notified by email when a buyer opens a ticket or replies. Premium merchants can also connect Telegram for instant push alerts.
All open, pending, and resolved tickets are visible in your merchant dashboard. Filter by status and respond without switching between tools.
Mark tickets as resolved when issues are handled. Keep your queue clean and ensure no buyer request falls through the cracks.
Connect your Telegram account on Premium to receive instant ticket and order notifications. Never miss a buyer message even when you're away from your desk.
There's a support button on your public storefront. Buyers click it, describe their issue, and submit. No account required from their side.
You receive an email notification (and a Telegram message if you're on Premium). The ticket appears in your merchant dashboard under open support requests.
Respond directly from your dashboard. The buyer gets notified, replies in the same thread, and the conversation stays organised in one place.
Once the issue is sorted, mark the ticket as resolved. It moves to your closed queue and your open ticket count stays accurate.
Every ZyroSell store comes with a built-in ticket system on every plan. No plugins, no extra cost.